Shipping Information
We aim to have your products delivered as soon as possible. Your order will be carefully packed, fulfilled and promptly posted. Once posted you will receive a confirmation email with your tracking number.
All orders are shipped via Australia Post.
IMPORTANT: Please make sure your delivery address is correct and contains any relevant information we may need to get your order to you in the fastest way possible.
Once posted we are unable to make any changes to address details. This will impact delivery time and possible loss of item. If an item is returned to us, an additional postage fee will apply to have the item re-shipped to the correct address.
Orders are typically processed within 24-48 hours.
INTERSTATE
SHIPPING WITHIN AUSTRALIA
Standard Shipping (estimated 5-7 business days) - FREE
Express Shipping (estimated 2-3 business days) - $15.00 AUD
INTERNATIONAL SHIPPING
NEW ZEALAND
Standard Shipping (estimated 12-14 business days) - $15.00 AUD
Express Shipping (estimated 7-10 business days) - $20.00 AUD
ASIA, USA, CANADA, UK & EUROPE
Standard Shipping (estimated 21-28 business days) - $25.00 AUD
Express Shipping (estimated 7-14 business days) - $30.00 AUD
Estimated delivery times above are a guide only and may vary, we recommend you visit the Australia Post website (International delivery times) for the most up to date transit times to each country.
ADDITIONAL NOTES:
IMPORTANT: Please make sure your delivery address is correct. Once posted we are unable to make any changes to address details. This will impact delivery time and possible loss of item. If an item is returned to us, an additional postage fee will apply to have the item re-shipped to the correct address.
For all deliveries outside of Australia additional taxes and customs charges may apply on arrival. Ensure you check your countries import fees prior to ordering.
Go Graze will not accept liability or accept a refund request once your item has been dispatched.
SHIPPING FAQ'S
Frequently asked questions
How will I know if my order has been received?
If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order.
If you have not received a confirmation email please contact us to confirm your email address.
When will my order be dispatched?
Once we have received your order, we are onto the next step… fulfillment.
Your order will be processed and carefully packaged typically within 24-48 hours.
We aim to have your products delivered to you as soon as possible.
What do I do if I have entered my address incorrectly?
Please contact our customer care team immediately if you have entered the wrong address. Once posted we are unable to make any changes to the address details.
If your purchase is returned to us and we are not at fault due to an incorrect address, an additional shipping fee will apply to have the order re-shipped to the correct address.
How can I track my order?
Your tracking number will be sent to your email once it has been shipped. If you do not receive this number, please contact our customer care team. Be sure to check your spam folder too!
How long will it take to receive my order?
Estimated delivery times above are a guide only and may vary, we recommend you visit the Australia Post website (Domestic delivery times or International delivery times) for the most up to date transit times to each country.
Which freight company do you use?
We currently ship with Australia Post.
Do you offer worldwide shipping?
Yes, we do! International Shipping rates apply.
Do I have to pay custom charges on International orders?
For all deliveries outside of Australia additional taxes and customs charges may apply on arrival. Ensure you check your countries import fees prior to ordering.
Go Graze will not accept liability or accept a refund request once your item has been dispatched.